The history of process improvement originates from the 19th century during the time of Industrial Revolution. At that time, the focus was solely on reducing waste and increasing productivity.
The actual awakening happened with Frederick W. Taylor who focused intricately on the efficiency of individual workers which eventually led to ‘Scientific Management’. This was a significant milestone in the field of process improvement.
Later, during the 1930s and 1940s, W. Edwards Deming and Joseph Juran combined their concepts of quality, efficiency, and statistical control into what is now known as Total Quality Management (TQM).
The 1980s saw the emergence of Six Sigma by Motorola which transformed the face of process improvement by putting the spotlight on variability and defects.
Kaizen, which was born out of post-WWII Japanese industrial revival, brought the concept of continuous improvement into the limelight. It advocated for small, incremental changes consistently over time for improving efficiency and quality.
The 21st century brought Lean management in the mainstream. It was a amalgamation of TQM, Six Sigma and Kaizen. Lean management aimed at eliminating waste while maximizing productivity.
Process improvement has highly evolved from merely being a way of solving problems in factories to a culture deeply ingrained in organizational DNA. The field has become more dynamic, data-driven, and team-based, with a keen focus not just on the process but also on the people who manage these processes.
In today’s technological era, Digital Process Automation (DPA) and Robotic Process Automation (RPA) are the new-age process improvement tools. They represent the future where machine learning and robotics will redefine the essence of efficiency and quality.
So, the process improvement journey, which originated from simple factory settings has travelled far and wide, becoming an integral part of organizational culture and strategy. And this journey is far from over as process improvement continues to evolve with new technology and management practices.